Frequently Asked Questions
What is the fee for having White Petal estimation and service?
Our in home estimate is free. We can give you a ball park estimation over the phone. However, because every house is unique, and because everyone's needs are different, we will need to visit you to give you a firm quote.
Do you bring all the needed equipment and cleaning supplies?
We only ask that you supply us with a toilet bowl brush. All other equipment and eco-friendly cleaners we provide.
How many people will you send to clean?
We send two people to clean your house, one team captain and one team member. Certain situations may require us to send more or less people.
We understand that your home is private and we respect your trust. In most cases, the same team will clean your home week after week.
Can I change the date of my scheduled cleaning?
Yes. Please call us 48 hours in advance of you scheduled cleaning. There is no fee for rescheduling or changing your green cleaning appointment. If you cancel your appointment any later than 48 hours, there will be a cancellation fee of $30.
Do I have to be home when White Petal cleans?
This is your option. You may give us a key to be stored in a safe at our office. The keys are coded, and do not have your name or address on them. The cleaning staff is given the keys for each days cleaning appointments when they leave the office, and they must return the keys at the end of the day.
Are you insured against damages?
We are bonded and insured. At White Petal, we treat your home as if it were our own. In the event that an object is damaged, please notify our office within 48 hours, and we will take the appropriate action to provide compensation.
We also understand that every client has valuable and sentimental items that may not be replaceable. If you have any special valuables, please put them away or instruct us not to touch them. A closed door or drawer is your signal to us that you do not want that area to be cleaned.
What is the fee for having White Petal estimation and service?
Our in home estimate is free. We can give you a ball park estimation over the phone. However, because every house is unique, and because everyone's needs are different, we will need to visit you to give you a firm quote.
Do you bring all the needed equipment and cleaning supplies?
We only ask that you supply us with a toilet bowl brush. All other equipment and eco-friendly cleaners we provide.
How many people will you send to clean?
We send two people to clean your house, one team captain and one team member. Certain situations may require us to send more or less people.
We understand that your home is private and we respect your trust. In most cases, the same team will clean your home week after week.
Can I change the date of my scheduled cleaning?
Yes. Please call us 48 hours in advance of you scheduled cleaning. There is no fee for rescheduling or changing your green cleaning appointment. If you cancel your appointment any later than 48 hours, there will be a cancellation fee of $30.
Do I have to be home when White Petal cleans?
This is your option. You may give us a key to be stored in a safe at our office. The keys are coded, and do not have your name or address on them. The cleaning staff is given the keys for each days cleaning appointments when they leave the office, and they must return the keys at the end of the day.
Are you insured against damages?
We are bonded and insured. At White Petal, we treat your home as if it were our own. In the event that an object is damaged, please notify our office within 48 hours, and we will take the appropriate action to provide compensation.
We also understand that every client has valuable and sentimental items that may not be replaceable. If you have any special valuables, please put them away or instruct us not to touch them. A closed door or drawer is your signal to us that you do not want that area to be cleaned.